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BELLA STAR PROMOS TERMS AND CONDITIONS |
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Orders Orders:
Rush OrdersAll purchase orders (PO´s) must be in writing on customer´s official PO. The PO must include the customer´s name, address, phone number, fax number, item number/name, quantity, unit price, item color, imprint color/colors, ship method, ship to address, ship date, in-hand date and any other applicable information. If there is not a price on the Purchase Order, standard pricing will be used. Rush Orders:
Changes to OrdersBella Star Promos charges extra for rush orders, see our Production Schedule for additional details. We may need to switch carriers in order to ship on time, therefore 3rd party accounts cannot be used for rush shipments. Production time starts AFTER ALL APPROVALS have been received by us, including credit, art, paper proofs and pre-production proofs. If payment is made with personal or company check, please allow additional 5-7 business days. Changes to Orders:
Repeat OrdersChanges to the PO must be made in writing and must be APPROVED by us prior to the changes becoming effective. Faxing a request without any confirmation by us will not be considered a valid change and customer will be billed for the original order. Customer is responsible for any and all incurred costs prior to change approval. If customer does not receive a confirmation of the change it may not have been received or approved. Repeat Orders:
Order CancellationsRepeat set up charges are $25/color for all in stock orders. Overseas orders may have higher repeat set up charges check with customer service representative before placing an order. Artwork will be kept on file for 12 months. Orders after 12 months will be treated as a new order. Order Cancellations:
Credit and Payment OptionsSome orders may not be cancelable - contact Bella Star Promos customer service representative for cancellation policy if needed. When approved, cancellations must be in writing with cancellation # issued by Bella Star Promos. The customer is responsible for any incurred costs such as set ups, printing, proofs, artwork, packaging and any other expenses that may have incurred. The following charges will apply pending on order stage: 1. Order can ONLY be cancelled within 24 hours of placing orders. If credit card charge has been applied then 5% service charge will be applied. 2. Order CANNOT be cancelled once the order has reached full production; only shipping method/delivery location can be modified. 3. For blank orders, there will be a charge of 20% of the order cost with a $45 minimum restocking charge for blank items plus all freight costs. Credit and Payment Options:
Production TimesCredit cards: . Visa . MasterCard . American Express . Discover Card Alternative Methods: . Money Orders . Bank Checks . Personal Checks. If you are paying via one of the above alternative methods please call our customer service representative when placing your order. Please note that there is a 5 day grace period for checks to clear. Please note payment type on purchase orders to avoid any delays to your order. Terms should be arranged prior to submitting an order. Depending upon the credit worthiness, credit terms may or may not be extended. Contact Bella Star Promos customer service representative for more detail. Bella Star Promos will charge customers $30 for each Non-Sufficient Fund checks. Productio Times:
Minimum Quantities and Less than Minimum OrdersBella Star Promos offers our customers variety of production schedules that fits your need. 7-10 days, Rush Service and Factory Direct. All production schedules are based on business days. Rush service production time varies on some of our products. Some items have different rush services or require additional production time. Please review each product description carefully for the individual production time. If you have different production demands, call our customer service representative for a quote. Production time for all services begins after all approvals, which includes the receipt of a complete and accurate purchase order, receipt of artwork, credit approval, paper proof approval, pre-production sample and/or anything holding up production. Credit terms should be arranged prior to sending a purchase order. The day the orders received doesn't count as a production day. Factory Direct Service: 10 week production time for orders that are typically 5,000 pieces or more. Factory Direct orders are custom manufactured in Asia to the specifications on the purchase order and shipped into the U.S. by container ship. This is the most economical method of production allowing for significant cost reductions on larger orders. We can further customize any order by doing custom colors, special packaging, custom molds, multiple color logos and many other options. Production time can be shortened on Factory Direct orders by air shipping some or all of the order. This typically saves 3-4 weeks, and is quoted on a case by case basis due to fluctuations in the cost of air freight. Our 5 week overseas production time is the same as above but shipping is through Air Freight. Please contact us for current pricing. Minimum Quantities and Less than Minimum Orders:
PricesEach item has minimum order quantities; please review each item and its required minimums. Some products are available at below minimum quantities. Please note that below minimum quantities require additional charges. If you require a below minimum quantity order please contact our customer service representative for detail prior to your order. We will be happy to provide you a full quote on any product of your interest. Prices:
Sales TaxDue to currency and materials fluctuations, prices are subject to change without notice. We are not responsible for incorrect pricing, production times and, or descriptions found on 3rd party databases, websites, flyers or catalogs. Please check our website for prices prior to placing the order. Sales Tax:
Inventory AvailabilityIn accordance with California law, goods shipped to an address within California will be charged sales tax unless the purchaser has a resale permit issued by the California Board of Equalization and has provided Bella Star Promos with a valid resale certificate. Please contact our customer service representative prior to ordering for instructions on how you may qualify for an exemption from the tax. Inventory Availability:
ArtworkInventory stock is on a first come first serve basis. Prior to submitting a PO, always call to check available inventory. Inventory cannot be placed on hold without a written purchase order. Artwork:
Other Acceptable ArtworkAn additional fee of $38 per hour will be applied for changes to the artwork done by Bella Star Promos Art Department. Changes include slight recreations, clean up and copy changes. Copy changes are $25 each. The Art Department can typeset straight-line copy with readily available fonts but require a paper proof charge of $10. We prefer to receive digital artwork via email in MAC or PC-formatted EPS files created in Adobe Illustrator (version 11/cs or lower); Adobe Photoshop (version 11/cs or lower) and Corel Draw (version 11 or lower). For the best image output, VECTOR ART IS ALWAYS PREFERRED. Any artwork specifying PMS colors must be sent as vector art, no exceptions. All text must be outlined or converted to curves and any placed images must be linked when saved. Other Acceptable Artwork:
Emailing Art FilesCamera-ready art is also accepted and should be printed with black ink on white photographic paper at 200% of the final imprint size. If camera-ready is multi-colored, colors must be clearly stated and color separated with registration marks. JPEG and TIFF files are also accepted and must be at least 300 dpi. JPEG and TIFF files cannot be manipulated or changed and the art department cannot reverse or convert colors. Scanned images must be scanned at 600 dpi at 200% of the hard copy. Emailing Art Files:
Artwork ApprovalsAll art files should be sent to: art@bellastarpromos.com with the PO number in the subject line. Please include customer name, phone number and contact information in the body of the e-mail. In addition, please indicate on the PO that the artwork has been sent via e-mail. The art department is not responsible for poor quality or unreadable artwork. Artwork delays will affect production and delivery schedule. Artwork Approvals:
ShippingIt is of the utmost importance to approve paper and product proofs as soon as possible in order to meet delivery dates. If approvals are delayed, rush charges and/or expedited freight may be required at the customer's expense to meet a specified delivery date. There is a charge of $10 for a faxed/emailed proof. Requests for paper proofs must be in writing on the PO or we will produce the order per artwork sent using standard guidelines. Paper proofs must be approved within 24 hours of receipt in order to hold production schedule and inventory, except for rush orders. All orders requiring typesetting require a paper proof. All orders that require typesetting must pay for paper proof at $10. Shipping:
CarriersThe customer is responsible for all shipping charges FOB CA, zip code 91006. Shipping instructions, shipping method, delivery address and delivery date must be included in the PO. Changes to shipping instructions must be in writing, approved by us and submitted at least 72 hours prior to ship date as we may ship early. Bella Star Promos will not be responsible for delays or additional charges for any unapproved changes. We may ship orders out up to 3 days prior to customer's ship date without notification to customer. Orders are not insured unless requested on the PO or in writing. All orders become the customer's property upon factory's delivery to carrier as shipments are FOB CA, zip code 91006. Customers should file claims with carrier for any delayed, lost or damaged shipments. Bella Star Promos customer service representative will be happy to assist with this process, but the customer must initiate this process within 7-10 days of shipment. Delays caused by a carrier are not the responsibility of Bella Star Promos and no refunds, credits or returns will be given to customer due to carrier issues. Carriers:
Billing to Customer or Third Party AccountBella Star Promos typically uses UPS GROUND unless otherwise specified on PO. We reserve the right to ship via the carrier of our choice, at customer's expense, in order to meet the customer's In-hand date. To ship via United States Postal Service, Airborne Express or other carrier will require an additional 2 business days and a fee of $32/per order. Billing to Customer or Third Party Account:
Split ShipmentsBella Star Promos typically uses UPS GROUND unless otherwise specified on PO. We reserve the right to ship via the carrier of our choice, at customer's expense, in order to meet the customer's In-hand date. To ship via United States Postal Service, Airborne Express or other carrier will require an additional 2 business days and a fee of $32/per order. Split Shipments:
Miscellaneous Shipping InformationFor split shipments to more than three locations, a split shipment charge of $6.50/per location will apply for additional locations. Additional charges may apply for some split shipments, please call factory for details. Miscellaneous Shipping Information:
Overruns and Under RunsIf a delivery address is not included on the PO, we will hold shipment of the order for up to three days before shipping via ground carrier directly to the customer's address on file. The customer is responsible for any additional freight charges caused by address changes, residential service, re-routed packages, returned packages and/or other adjustments made by the carriers. These additional freight charges will be invoiced to the customer in a supplemental invoice 10-15 days after the shipment. Overruns and Under Runs:
ReturnsIn some certain cases, you may receive an overage or a shortage on your order. Over or under runs occur due to the reason that quantity of the products are determined by weight since and it is not possible to actually count the exact quantities in a mass production process. The industry standard on most products is ± 10%. Therefore, Bella Stars Promo reserves the right to over ship or under ship up to 5% and invoice accordingly. For exact quantity shipments, add an exact quantity fee of $32. Returns:
Catalog PhotographyA request for a return for credit or refund must be in writing, state the specific reason for the return and submit it within 7 calendar days of the invoice. Bella Star Promos must approve all returns in writing. Refusing, abandoning or sending back a shipment without our approval does not constitute an approval by us. WE DO NOT ACCEPT UNAUTHORIZED RETURNS. When approved, returned products must be in the same condition as when the goods were delivered and the credit will only be for the quantity returned. Contact a customer service representative for a return authorization. There will be a charge of 20% of the item cost with a $45 minimum restocking charge for blank items plus all freight costs. Samples are not returnable. Catalog Photography:
Heat Transfer & Digital PrintingThe artwork, designs and trademarks imprinted on the products displayed herein are reproduced only as examples of the type and quality of decorated products available. They are not intended to represent that the products are either endorsed by, or produced for the owners of the artwork, design or trademark. Any unauthorized use of images without prior written consent from Bella Star Promos is prohibited. Products shown in this catalog may vary slightly from actual products due to inherent limitations in photography, film separations and printing. Heat Transfer & Digital Printing:
PMS Color Match ChargeHeat transfers and digital printing allow full color imprints, halftones, gradients and multi colored logos for one low price. PMS colors can be matched at no additional cost; however, artwork requiring PMS colors MUST be in vector format, no exceptions. Unless specified otherwise, the background will be white. On bitmap images a hard color copy must be provided if you require us to match to your intended colors. The shape of a heat transfer should be kept within the confines of a rectangle, circle, oval or square. We may however, accommodate an outline to suit your logo. If in doubt, call our customer service representative. An epoxy dome can be added to most digital inserts for an additional cost. Digital printing cannot print metallic colors, please choose any PMS yellow or grey. PMS Color Match Charge:
Sample Request InformationChoose from our standard colors shown below or specify a PMS color for $32/color. When ordering, please state PMS color or one of our standard colors will be used. Sample Request Information:
Referral SystemWe provide up to $5.00 of random imprinted samples, based upon the 2500 piece price for free. Blank samples are always billed at 2500 piece price and are never given away for free because they come out of inventory. Shipping is not included in the $5.00, so please provide your Federal Express or UPS account number for shipping. Samples sales are final and non returnable or refundable.  Referral System: We are implementing a referral system by offering discounts to you when you refer new clients to purchase from us. Each NEW client you refer and places an order with us, will earn you 5% discount on your next order with us. The more people you refer, the more benefits you get! Requirements: . The referred client must place and order first before issuing the discount. . The new client must supply a Customer ID of the referred party. . A referral can only be provided to new clients. . The 5% discount can be only provided once per new customer after the first order. . Each 5% Discount can ONLY be used on one single order and cannot be used with other discounts or combined. For complete details email: info@bellastarpromos.com |
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